1. Introduction
These Terms and Conditions (the "Terms") govern participation in Club Zaptec, a partner loyalty program operated by Zaptec Charger AS, Vassbotnen 1, 4313 Sandnes, Norway ("Zaptec" or "we").
By signing up for Club Zaptec, the participant ("Participant" or "you") agrees to be bound by these Terms.
2. The Program
Club Zaptec is a structured partner loyalty program designed for commercial partners who sell, install, integrate or operate Zaptec electric vehicle charging solutions. The program provides benefits, recognition, and incentives linked to partner engagement and collaboration with Zaptec.
Participation in Club Zaptec is free of charge. However, certain benefits, events, or experiences may be subject to separate costs or conditions as determined by Zaptec from time to time.
3. Eligibility
Club Zaptec is open to commercial partners.
Eligible organisations are those that actively sell, install, integrate or operate Zaptec solutions as part of their commercial offering. This typically includes installers, electrical contractors, wholesalers, distributors, charge point operators, software providers, and integration partners.
Entities that purchase Zaptec solutions solely for their own internal use and do not offer or resell Zaptec solutions commercially are not eligible. This includes, for example, housing associations, fleet owners, and property owners.
4. Sign-up procedure
The primary way to join Club Zaptec is the official online sign-up form, normally accessible via a landing page used in Zaptec's marketing activities.
The sign-up form normally collects the following information from the individual:
Full name
Work email address
Company name
Country / market
A description of how the individual's company works with Zaptec
Individuals employed by an eligible partner may register on behalf of that partner without requiring explicit employer approval.
After registration, you will receive confirmation by email. By registering you represent and warrant that you meet the eligibility criteria in Section 3, that the information you provide is accurate and complete, and that you will promptly notify Zaptec of any material changes.
Zaptec reserves the right to review registrations, request supporting documentation and to decline, suspend or remove any registration that does not meet the eligibility criteria.
5. Membership Structure
Club Zaptec operates a global, company‑level tier structure, consistently applied across all markets:
Club Zaptec Membership (base tier)
Silver League
Gold League
Platinum League
Newly registered eligible companies will normally be placed in the base tier unless assigned to a higher tier by Zaptec. Assignment to higher tiers is determined locally by Zaptec's Sales and Key Account Management teams in each market and may consider factors such as revenue and volume with Zaptec, growth potential, strategic importance, demonstrated collaboration, market position, and other commercial or strategic factors.
Zaptec may promote or demote companies between tiers based on ongoing performance and relationship developments. We will notify you by email of any tier change.
6. Individuals and Companies
Membership in Club Zaptec is held at the company level. Individuals who sign up become member contacts for that company and are the recipients of communications and any benefits related to the relevant tier their company is assigned to.
Multiple individuals from the same company may sign up. An individual's sign-up does not, by itself, change their company's tier or any commercial terms.
For the purposes of allocating certain benefits, Zaptec may distinguish between ordinary member contacts and key commercial contacts, being individuals in senior or strategic roles within the Participant's organisation (for example, owners, directors and sales managers). Key commercial contacts may be prioritised for certain higher-value or capacity-limited benefits at Zaptec's discretion.
7. Benefits
Club Zaptec offers a range of benefits to Participants, which may include:
Events, dinners, networking opportunities and experiences
On-demand training, courses and certification content
Marketing assets, like campaigns, visuals and templates, and "toolkits" to support partner growth
Industry news and product roadmap insights
Business rewards and recognition
The specific benefits available to each Participant may vary depending on tier, market and Zaptec's policies. Zaptec makes no representations or warranties regarding the quality or availability of any benefit.
Certain benefits are limited in capacity and available by invitation only, for example, sports match tickets or other premium experiences, factory visits, site tours, VIP events, strategy workshops and roundtables. Zaptec has sole discretion to determine eligible participants and may limit participation to a small number of individuals per Participant.
Zaptec reserves the right, in its sole discretion, to modify, add, suspend or withdraw any benefits at any time without prior notice and without incurring any liability to the Participant.
Benefits are personal to the Participant and may not be transferred, assigned, sold or exchanged for cash or other consideration. Any attempt to do so shall be void and may result in termination of membership.
8. Promotional Campaigns
Zaptec may from time to time offer time-limited promotional incentives tied to sign-ups or member activity, such as prize draws, merchandise giveaways or other incentives. Each promotion will be governed by separate terms and conditions communicated at the time of the promotion.
Promotions are additional to, and do not replace, the ongoing program benefits.
9. Intellectual Property rights
All intellectual property rights in and to the Club Zaptec program, including but not limited to the "Club Zaptec" name, logos, trademarks, marketing materials, training content and any other materials provided to Participants, remain the exclusive property of Zaptec or its licensors.
Participants are granted a limited, non-exclusive, non-transferable, revocable license to use materials provided by Zaptec solely for the purposes permitted by Zaptec in connection with the program.
The Participant shall not use Zaptec's trademarks or branding without prior written approval, modify, adapt or create derivative works from Zaptec's materials, or use materials in a manner that could damage Zaptec's reputation or goodwill.
10. Confidentiality
Each Participant agrees to keep confidential all non-public information disclosed by Zaptec in connection with Club Zaptec, including but not limited to tier assignment criteria, commercial terms, pricing information, product roadmaps and business strategies, and shall not disclose such confidential information to any third party without Zaptec's prior written consent.
These obligations shall survive termination of the Participant's membership for a period of three (3) years.
11. Personal data and communications
Zaptec will process personal data in accordance with applicable data protection laws and Zaptec's Privacy Policy that you can view here.
When signing up, you may consent to receive communications from Zaptec, including news, training opportunities, invitations and other Club Zaptec-related information. You may withdraw your consent at any time.
12. Changes and Termination
Zaptec may amend these Terms at any time by publishing the revised Terms on its website or by notifying Participants directly. Material changes will be communicated with reasonable notice. Continued participation in the program following such notice constitutes acceptance of the amended Terms.
Zaptec may, in its sole discretion, suspend or terminate the Club Zaptec program, or any Participant's membership, at any time and for any reason, and without incurring any liability to the Participant or any third party. Zaptec will notify the Participant of suspension or termination where reasonably practicable.
Participants may withdraw from the program at any time by providing written notice to Zaptec at the contact details in Section 15.
13. Indemnification and Limitation of Liability
To the extent permitted by law, Zaptec shall not be liable for any loss or damage arising from participation in the program. This includes, without limitation, any direct, indirect, incidental, consequential or special damages, loss of profits, revenue, or business. Nothing in these Terms excludes liability for loss or damage that results directly from Zaptec's gross negligence or willful misconduct.
The Participant shall indemnify and hold harmless Zaptec and its affiliates from any claims, losses, costs or expenses arising from the Participant's breach of these Terms or violation of applicable law.
14. Force majeure
Zaptec shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, labor disputes or failures of third-party services.
15. Governing Law and Disputes
These Terms and Conditions shall be governed by and construed in accordance with the laws of Norway.
Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Norway.