Version April 27th 2026
Zaptec develops, manufactures, and supplies hardware for charging electric vehicles and smart power and energy management as well as software, cloud services, application programming interfaces (APIs), website services, mobile applications (Apps) and other services related to this. Zaptec sells its products and services directly to consumers and to partners and installers, who in turn act as resellers of the products and services. Zaptec owns the intellectual property rights to the Products and Services that are made available to customers, users, partners and installers for free or with a fee.
These terms and conditions (the "Terms") apply to Your use of Zaptec Products and Cloud Services, delivered by Zaptec Charger AS, Vassbotnen 1, 4313 Sandnes, Norway, company registration number 912 494 470. These Terms form a legal agreement between You as a User and Zaptec, and we encourage You to read them carefully. By using the Zaptec Website or any of Zaptec Products and Services, You agree to be bound by all those applicable terms, therefore if You do not agree with all the applicable terms or Privacy Policy, You should stop using the Zaptec website or Zaptec Products and Services.
In addition to these Terms, Zaptec's Privacy Policy describes how Zaptec processes the personal information we may collect when Users use Zaptec Products and Cloud Services.
For the purposes of these Terms, words and capitalised terms shall have the following meaning:
i. "Intellectual Property Rights" means all rights of industrial or intellectual property, including, inter alia, (i) processes and technology (whether patentable or not); (ii) know-how, trade secrets, business models and other confidential information; (iii) copyrights and other authors' rights (e.g. in computer software, code and documentation), design rights (whether registered or unregistered), database rights and technical information of all kinds; (iv) trademarks (whether registered or unregistered), trade names and domain names; and (v) other rights of a similar kind, whether registered or unregistered.
ii. "Privacy Policy" means Zaptec's privacy policy available here.
iii. "Terms" means these Zaptec terms and conditions that apply to Your use of Zaptec Products and Cloud Services.
iv. "Third Party Terms" means the terms and conditions applicable to third-party software, service or other components that may be available to the User via Zaptec Products and Cloud Services.
v. "User Data" means the data which the User uploads to Zaptec Products and Cloud Services.
vi. “Product, Products” means any physical hardware developed, manufactured, supplied, or branded by Zaptec for electric vehicle charging or smart power and energy management, including but not limited to charging solutions, load balancing, portals, accessories, components, and any replacement parts, whether used standalone or in connection with Zaptec Cloud Services, and regardless of whether the Product or Service is provided free of charge or against payment.
vii. “Zaptec Cloud Services” are over the air services created by Zaptec to manage, monitor, and control Zaptec charging infrastructure, facilitating both user interaction and integration with third-party systems. Zaptec Cloud Services include the Zaptec Cloud, Zaptec Integrations, Zaptec Portal, Zaptec Apps, Zaptec Websites, and any other digital services Zaptec may provide to its users, customers and partners.
viii. "You", "Your" or "User" means a user of Zaptec Products and Cloud Services, including both consumers, partners and users engaged in business activities.
ix. "Zaptec" means Zaptec Charger AS, company registration number 912 494 470 as incorporated in the Norwegian register of business enterprises.
The User agrees to only use Zaptec Cloud Services for the intended purposes and as permitted pursuant to these Terms and applicable laws. When using Zaptec Cloud Services, the User agrees and understands that:
a) In order to use Zaptec Cloud Services, the User may be required to provide certain information about themselves (such as full name, email address, address, contact details etc.). The User agrees that any information the User provides will always be accurate, correct and up to date;
b) You are responsible for maintaining the confidentiality of any login information associated with any account You use to access Zaptec Services. Accordingly, You are responsible for all activities that occur under Your account(s). To this effect, the User agrees to promptly inform Zaptec of any possible misuse of the User's account(s), authentication credentials or any security incidents related to Zaptec Services;
c) Accessing (or attempting to access) any of our Zaptec Cloud Services by any means other than through the means Zaptec provides is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Zaptec Cloud Services through any automated, unethical or unconventional means; and
d) Engaging in any activity that disrupts or interferes with Zaptec Cloud Services, including the servers and/or networks to which our Zaptec Cloud Services are located or connected, is strictly prohibited.
Zaptec Cloud Services are the property of Zaptec. Zaptec hereby grants to You a non-exclusive, non-transferable, limited, personal and revocable right to use Zaptec Cloud Services for Your personal use, provided that You comply with the Terms.
Except for the rights expressly granted to You in these Terms, Zaptec grants no right, title or interest to You in Zaptec Cloud Services.
You shall not, directly or indirectly:
a) copy, redistribute, reproduce, transfer, disclose or otherwise make available to the public any part of Zaptec Cloud Services, or otherwise make any use of Zaptec Cloud Services that is not expressly permitted under the Terms or which otherwise infringes the Intellectual Property Rights in Zaptec Cloud Services;
b) reverse-engineer, decompile, disassemble, modify or create derivative works of Zaptec Products and Cloud Services, or any data therein, except to the extent permitted by the Terms;
c) "frame" or "mirror" Zaptec Cloud Services or any portion of it on any other server or Internet-based device without the prior written consent of Zaptec;
d) circumvent any technology used by Zaptec, or its licensors, or any third party to protect Zaptec Cloud Services or any data therein;
e) hinder or manipulate the flow of data or information generated through Zaptec Cloud Services to and from Zaptec;
f) utilise Zaptec Cloud Services, or any data therein, for any other purposes than expressly allowed under the Terms; or
g) allow unauthorised persons, partners or businesses access to or use of Zaptec Cloud Services or using any other person's login credentials, unless expressly permissible under the Terms or other agreements with Zaptec to which You are subject to, or upon Zaptec's written permission.
Zaptec Products and Cloud Services relies on data shared by You. This data is collected, stored and processed and/or analysed by Zaptec as is necessary in order to provide You with Zaptec Cloud Services. Zaptec will keep all data that You submit to or through Zaptec Cloud Services secure and only process Your data for the purpose of providing Zaptec Cloud Services to You.
The User hereby grants to Zaptec a worldwide, non-exclusive, limited term licence to access, use and process User Data as is reasonably necessary: (a) to provide, maintain and update Zaptec Cloud Services, (b) to prevent or address service, security, support or technical issues, (c) as required by law; and (d) as expressly permitted by You. Upon termination of Your user account, Zaptec will delete all User Data from Your account in accordance with Zaptec's Privacy Policy (as applicable).
Without prejudice to the aforementioned, Zaptec reserves the right to process aggregated meta data collected through Your, and other users’, use of Zaptec Products and Cloud Services for statistical, market research, product and service development, and other internal or commercial purposes.
Access to and use of Zaptec Cloud may be subject to the payment of subscription fees (“Subscription Fees”). The applicable Subscription Fees, including pricing, billing intervals, and any additional charges, will be specified at the time of purchase or in the User’s account.
Subscription Fees shall be charged on a recurring basis (e.g., monthly or annually), as specified in the applicable subscription plan. Unless otherwise stated, all Subscription Fees are payable in advance.
Zaptec accepts such payment methods as may be made available from time to time, including credit or debit cards and other electronic payment solutions. The User is responsible for providing accurate and up-to-date payment information and for maintaining a valid payment method throughout the subscription period.
By subscribing to Zaptec Cloud, the User authorizes Zaptec (or its designated payment provider) to automatically charge the applicable Subscription Fees to the User’s selected payment method on each billing date.
If a payment cannot be successfully processed, Zaptec reserves the right to retry the payment and/or suspend or restrict access to Zaptec Cloud until payment has been received. Zaptec may also charge reasonable fees or interest for late payments to the extent permitted by applicable law.
Zaptec reserves the right to adjust Subscription Fees from time to time. Any such changes shall be notified to the User in advance in accordance with applicable law. If you are a consumer and the price increase exceeds the change indicated by the consumer price index, you may terminate the agreement free of charge with effect from the time the price change comes into force. You may also terminate the subscription in accordance with Section 13.
Zaptec provides IoT (Internet of Things) devices with smart functionality that enables participation in demand flexibility programs and similar arrangements (“Flex Services”). Through Flex Services, Zaptec, or its partners, can utilize the User’s Zaptec charger(s), other controllable assets, or energy consumption as a flexible resource in electricity markets or for grid-related services.
Smart functionality and Flex Services are an integrated part of Zaptec Cloud and the connected products, and may be activated, configured, or applied by Zaptec within the scope of the services provided. By using Zaptec Cloud and connected devices, the User acknowledges and accepts that Zaptec and/or its partners may, within defined and reasonable parameters, control, adjust, or optimize charging behavior or energy usage in order to deliver Flex Services.
The scope, operation, and availability of Flex Services depend on factors such as geographic location, technical compatibility, and market conditions, and may vary accordingly.
As part of Flex Services, the User can become eligible to receive payments or other compensation (“Flex Payments”) in consideration for making its Zaptec charger(s), other controllable assets, or energy consumption available as a flexible asset.
Flex Payments are determined by Zaptec, or its partners, based on factors including, but not limited to, availability, performance, and prevailing market conditions. Flex Payments are inherently variable and are not guaranteed, and Zaptec makes no representation as to the amount, frequency, or continuity of such payments.
Zaptec reserves the right to deduct or withhold any applicable fees from Flex Payments, including, but not limited to, service fees, transaction fees, and charges imposed by third parties. Additional fees may apply depending on the payment method or service provider used.
The User is solely responsible for the reporting and payment of any taxes, levies, or other governmental charges arising in connection with Flex Payments. Zaptec may, where required by applicable law, withhold taxes or report payments to competent authorities.
Zaptec reserves the right, at its sole discretion and subject to applicable law, to operate, adjust, suspend, or discontinue Flex Services and/or Flex Payments at any time, including as a result of changes in market conditions, regulatory requirements, or third-party arrangements. If you are a consumer, you will be notified of such changes in accordance with applicable law. You may also terminate the subscription in accordance with Section 13.
If You are a consumer, You have the right to withdraw from the agreement for Zaptec Cloud Services within 14 days without giving any reason. The withdrawal period ends 14 days after the date on which the agreement was concluded.
To exercise this right, You must inform us of your decision to withdraw from the agreement in an unequivocal manner (for example by e‑mail). You may use the standard withdrawal form, but You are not obliged to do so.
To meet the withdrawal deadline it is sufficient that You send Your notice of withdrawal before the withdrawal period expires.
If You withdraw from this agreement, we will reimburse all payments received from You without undue delay and, in any event, no later than 14 days from the day on which we are informed of Your decision to withdraw. Reimbursement will be made using the same means of payment You used for the original transaction, unless You have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
If You requested that the performance of Zaptec Cloud Services begin before the withdrawal period expired, You must pay us an amount proportionate to the services performed up to the time You notified us of Your decision to withdraw, relative to full performance of the agreement.
For the avoidance of doubt, You acknowledge that any and all Intellectual Property Rights to Zaptec Products and Cloud Services, as well as the technology required to provide Zaptec Products and Cloud Services, data, documentation or other materials provided by Zaptec, and any updates, amendments, modifications, changes, improvements and further development and derivatives thereof, are the sole and exclusive property of Zaptec or its licensors (as applicable).
Software, services or other components included in Zaptec Products and Cloud Services which are provided by third parties (if any) are subject to Third-Party Terms. These Third-Party Terms shall be binding on the User, and may be changed or updated by the third parties in question from time to time in accordance with their respective terms and conditions.
Please note that as User of Zaptec Products and Cloud Services, you are not obliged to create Zaptec Cloud account. However, as manufacturers of smart IOT devices, Zaptec will collect and process some personal data (charger setting and site data, charger activity data; both of which qualifies as pseudonymized data under the applicable data protection laws) from its product and service users to remotely monitor and maintain the safety, stability and security of our products. Zaptec products are designed to be smart (with built-in connectivity features) and be able to connect to the internet. If You prefer offline chargers, we advise You to stop using Zaptec products and services.
Zaptec is the Controller under the applicable data protection law with respect to the processing of Your personal data necessary to provide the Zaptec Products and Cloud services. As described in Section 8, 10 and this section of the Terms; to give You (users) access to the Zaptec Products and Cloud services, we need to collect and process personal data about You. We will process such personal data in accordance with the Zaptec Privacy Policy.
Zaptec acts as a Data Processor under the applicable data protection law with respect to processing of personal data necessary to provide Zaptec API services for Business Partners (the data controller) that only uses API Services. Such processing is governed by the Zaptec API Partners Data Processing Addendum, which is incorporated into these Terms.
In order to use Zaptec Cloud Services, You must create a user account. To register, You must be over 18 years of age and provide a valid email address, address, Your name and Your country of residence. You warrant that any such information You provide to Zaptec is true and up to date.
As the creator of Your user account, You have access and control over the Zaptec account providing access to Zaptec Cloud Services and the devices that are used to access Zaptec Cloud Services. To maintain control over the account and to prevent anyone from accessing the account, You should maintain control over the devices that are used to access Zaptec Cloud Services and not reveal the password nor any payment details (if any) associated with Your account to anyone. You are responsible for preventing unauthorised access and use of Your account by any other than You.
Zaptec reserves the right to terminate the User's account or place the account on hold, upon written notice, in order to protect the User, Zaptec, Zaptec Cloud Services or our partners from conducts of or attempts to conduct identity theft or fraudulent activity.
As a registered User of Zaptec, You will be able to receive newsletters/marketing via email or within the apps (in-app marketing) in connection with Zaptec services if You have provided Your explicit consent. You can change the marketing setting at any time under Your profile both in the app or the website. You also have the right to unsubscribe by clicking on the link provided in the footer of every marketing email sent by us.
Please note that such settings do not affect e-mail notifications that apply to specific services You have purchased from Zaptec or change of service update notifications, firmware update notifications or major change to these Terms. We also collaborate with Third-party partners to offer energy services related to EV charging and power and energy management. With Your explicit consent, we may promote their products and services via in-app marketing or email. You may grant or withdraw consent at any time without affecting Your use of our services. Withdrawal can be done by contacting us or using the unsubscribe option in communications. We will not share Your personal information with partners without Your explicit consent.
Zaptec ensures that personal data is processed in a lawful manner and in accordance with the General Data Protection Regulation (EU) (2016/679). For information on how we process Your personal data, please see our Privacy Policy here.
These Terms will continue to apply for as long as You use Zaptec Products and Cloud Services.
Where You access Cloud Services free of charge, You may terminate Your access to Cloud Services at any time by providing written notice to Zaptec. Termination will take effect upon Zaptec's receipt of such notice.
Where You access Cloud Services under a paid subscription, the subscription will automatically renew for successive periods of the same duration unless You provide written notice of termination to Zaptec no less than thirty (30) days prior to the commencement of the next subscription period. Termination will take effect at the end of the then-current subscription period. You will remain responsible for any fees accrued up to and including the effective date of termination.
Upon notification, Zaptec may suspend Your access to Zaptec Cloud Services at any time if You act in non-compliance with these Terms, applicable law, or in the event of Your actual or suspended unauthorised use of Zaptec Cloud Services.
If You or Zaptec terminate any agreement relationship with You, or if Zaptec suspends Your access to Zaptec Cloud Services in accordance with these Terms, You agree that Zaptec shall have no liability or responsibility to You and Zaptec will not refund any amount that You may have already paid or potentially accrued in relation to Zaptec Cloud Services, to the fullest extent permitted under applicable law.
Zaptec warrants that Zaptec Cloud Services will perform in accordance with the agreement and description of Zaptec Products and Cloud Services as set out on our Websites. This do not imply or guarantee uninterrupted or error‑free operation, and occasional downtime, interruptions or degradation of service may occur.
If a User believes that Zaptec has breached the warranty above, or that the Zaptec Cloud Services do not conform with the Agreement or applicable mandatory law, the User must notify Zaptec as soon as reasonably practicable after becoming aware of the alleged breach. Zaptec's contact information can be found in Section 22. Zaptec shall not be responsible for breach of these warranties if caused by: (i) hardware, software or other components that are not part of Zaptec Products and Cloud Services, including any modifications made by You or third parties, (ii) errors or problems caused by You not complying with the Terms, (iii) if Users rejected the implementation of any upgrade, change, hot fix or similar that would have prevented the error or problem; and (iv) errors or problems caused by third parties not acting on behalf of Zaptec.
Zaptec may, from time to time, temporarily suspend access to the Zaptec Cloud Services for maintenance purposes, including updates, improvements, or necessary technical adjustments. Such maintenance-related suspensions are intended to be limited in scope and duration and carried out in a manner consistent with the normal operation of the services and market conditions, where necessary to ensure continued compliance, stability, and functionality of the services. Where reasonably practicable, Zaptec will provide advance notice of scheduled maintenance.
You will cooperate with Zaptec by providing such information and materials as Zaptec may reasonably require in order to offer You the Zaptec Cloud Services and ensure that such information is complete and accurate in all material respects.
In the event of the loss of Your charging key or the mobile phone on which the Zaptec Apps has been installed, You shall immediately notify us. We may then take measures to secure Your data and, if necessary, block access to Your account. If You do not give such notification and the charging key, any Zaptec Product or the mobile phone in question remains in illegitimate use, Zaptec reserves the right to claim incurred losses as a damage from you in accordance with applicable law.
You agree that Zaptec retains all rights, title and interest (including all Intellectual Property Rights) in and to the Cloud Services, and all related or underlying documentation, technology, code, know-how, logos, templates, anything delivered as part of the support of other services, and any updates, modifications, or derivative works of any of the foregoing (all of which is deemed Zaptec’s confidential information) and that Zaptec reserves any licenses not specifically granted in these Terms.
You acknowledge and agree that You have no right to obtain a copy of the software behind any of the Products and Cloud Services and that Zaptec has sole discretion to make updates, bug fixes, modifications, or improvements to the Cloud Services from time to time. Zaptec reserves the right to change or remove features of the Cloud Services from time to time provided that those are aimed at keeping the Services in conformity with its essential functionalities and intended purpose.
Zaptec reserves the right to modify, change, or remove features of the Cloud Services from time to time if such a modification is necessary to adapt the Cloud Services to a new technical environment or to an increased number of users or for other important operational reasons. If You are an end user that is a consumer, Zaptec informs You about such modification(s). If a modification adversely affects Zaptec Cloud Services for You in a non‑insignificant way, You may terminate the agreement by giving Zaptec notice within 30 days of Your receipt of the notification.
To the maximum extent permitted by law, in no event will Zaptec, its employees, licensors or related partners be liable for any indirect, incidental, punitive or consequential damages, or any loss of use, data, business or profits (whether direct or indirect) in all cases arising out of the use or inability to use Zaptec Products and Cloud Services or any third-party application, regardless of legal theory, without regard to whether Zaptec has been made aware of the possibility of those damages, and even if a remedy fails of its essential purpose.
Nothing in these Terms removes or limits Zaptec's liability for fraud, fraudulent misrepresentation, death or personal injury caused by its negligence, and, if required by applicable law, gross negligence.
To the fullest extent permitted by applicable law, the User agrees to indemnify and hold harmless Zaptec and parent company and affiliates, as well as their employees, from and against any claims and all losses, expenses, damages and costs, including reasonable legal fees, resulting from (1) the User's breach of these Terms; (2) any activity that the User, or anyone using the User's account, engages in or through Zaptec Products and Cloud Services; and (3) the User's violation of any law or the rights of a third party. Zaptec reserves the right to take over the exclusive defence of any claim for which Zaptec is entitled to indemnification under these Terms. In such an event, the User shall provide Zaptec with such cooperation as is reasonably required by Zaptec.
Zaptec may assign these Terms or any part thereof, and Zaptec may delegate any of its obligations under these Terms. The User may not assign these Terms or any parts thereof, nor transfer or sub-license the User's rights under these Terms to any third party.
Zaptec reserves the right to change Zaptec Cloud Services and these Terms from time to time. Changes may for example be made to accommodate new products or services, introduce or remove features or content, adapt to legal requirements, or otherwise to better adapt Zaptec Products and Cloud Services or the Terms to Zaptec's business. If there is a change to Zaptec Cloud Services or these Terms that affects Your use of the service adversely in a non‑insignificant way, Zaptec will notify the User either by email to the User's registered email address, or in-service notifications or on Zaptec's official website (as appropriate).
It is the User's responsibility to read any such notification carefully. The User's continued use of Zaptec Cloud Services after such changes will constitute acknowledgment and agreement of the modified terms. If the User does not wish to continue using Zaptec Cloud Services under the new version of the Zaptec Cloud Services or Terms, the User may terminate the use of Zaptec Cloud Services and/or the Zaptec user account.
Zaptec may increase prices for the Zaptec Cloud Services. If a price increase would be detrimental to you, Zaptec will give you prior written notice within a reasonable time before the increase takes effect.
If the price increase exceeds the change in the Consumer Price Index, You may terminate the agreement free of charge by providing Zaptec with written notice. Such termination shall take effect on the date when the price change would otherwise have come into force.
All communications between You and Zaptec will be conducted electronically. Zaptec will send You notifications through email, SMS, or in-app push messages. Please note that these communications will be strictly limited to updates or changes regarding these Terms or the Zaptec Products and Cloud Services.
If You have any questions, concerns, feel free to reach out to our support department, please visit our webpage at https://www.zaptec.com/company/contact and get in touch with us there.
These Terms are governed by Norwegian law
Any dispute or claim arising out of or in connection with these Terms, or the breach or invalidity thereof, shall, if not settled by negotiations, be finally settled by the courts of Norway with Stavanger District Court (Nw. Stavanger tingrett) as the designated legal venue.
If You are a consumer, You may also contact the Norwegian Consumer Authority (Nw. Forbrukertilsynet), which can assist in resolving disputes between You and Zaptec. For more information, please visit their website www.forbrukertilsynet.no.